Kanji Pass

Learn Japanese kanji with picture cards, readings, writing practice and spaced review.

Support

Questions, a mistake in a card, or a problem with a purchase? Email info@innocation.moo.jp. We usually reply within three business days.

Common questions

How do I restore my subscription?
Open Profile → Premium → Restore purchases while signed in to the same App Store or Google Play account that bought it.

How do I cancel?
Subscriptions are managed by the store. iPhone: Settings → your name → Subscriptions. Android: Google Play → profile icon → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.

How do I get a refund?
Refunds are handled by Apple or Google under their policies: reportaproblem.apple.com or your Google Play order history.

Is my progress backed up?
Progress is stored on your device and is included in your device's own iCloud or Google backup if you have that turned on. There is no Kanji Pass account, and progress does not move between iPhone and Android.

How do I delete my data?
Deleting the app removes all learning data from the device. To ask for deletion of purchase records held by our subscription provider, email us.